Integrated Management System Policy
At Suntrace Perú, a travel agency with national reach, we are dedicated to creating experiences that connect our travelers with the essence of Peru. We understand that excellence in service is inseparable from respect for our people and our land. Therefore, through our Integrated Management System Policy: Quality, Sustainability, and Environment, we are committed to:
- Conservation of Natural and Environmental Heritage
Protecting the environment and preventing pollution by reducing and/or eliminating environmental impacts within our processes.
Communicating with and raising awareness among our clients about the critical importance of preserving the natural environment, including our coastline, beaches, lagoons, rivers, communities, national parks, and green spaces.
Advising our travelers on the efficient use of resources and the minimization of their environmental impacts during their stay.
Actively committing to reducing the use of single-use plastics across all our operations and services.
Recognizing that oceans and marine areas are vital ecosystems that demand rigorous protection and effective management. Therefore, we assume a firm commitment to contributing to the reduction of overfishing, marine pollution, and ocean acidification, integrating conservation at the core of our operations.
- Social Responsibility and Commitment to Stakeholders
Promoting social actions that involve all our stakeholders (employees, suppliers, and communities), requesting their support and directly engaging our clients to achieve our sustainability goals.
Prioritizing the hiring of local guides and companies for our activities, ensuring that the economic benefits of tourism remain within the host communities.
Designing our offerings and services under strict criteria of diversity and inclusivity, guaranteeing that tourism is accessible and respectful to everyone.
- Operational Excellence
Applying new technologies to digitize our internal and external processes, improving efficiency and the customer experience.
Providing detailed information and interpretation tools regarding the natural environment, local culture, and cultural heritage of Peru to enrich our travelers’ vision.
Satisfying the needs and requirements of our external and internal clients by providing quality services, relying on qualified personnel to achieve this.
- Applicable Legislation
Fully respecting labor rights, guaranteeing a safe and secure work environment, and paying at least a living wage to our entire team.
Actively promoting health and wellness practices among both our employees and our clients.
Cultivating risk-prevention-based thinking across all our processes to ensure the quality of our services and responsible environmental management.
Complying with legal requirements and other requirements applicable to the organization.
Permanently seeking the continuous improvement of our processes through the participation, involvement, motivation, and training of our personnel toward achieving excellence in the service we provide.